Sorry for not posting earlier but the summer has been really busy. Especially since the change to 6910 with the onscreen limit, captchas, and questions. If everybody doesn't already know Eralink will be going away and eraccess will be replacing it. With this change telnet will no longer be accessible after Jan 1st 2011!!! Also query builder has been forced to only work within eraccess for now!! Customers are not happy and tac has been overflowing with calls that they really can't answer.
Monday, September 13, 2010
The End of Telnet
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Look, to some extent isn't this just a sign of progress? ERAlink has been around since the 90's and in the realm of computing this is an eon! So, what's the beef? Is it really because the TAC is once again caught short on answers and staff? If so, that is more a condition of TAC management than simple product progress.
ReplyDeleteGet over it and educate yourselves on the new product. Present the change to the end user as what it is: the next step in technology and an example of R&R's ongoing efforts in that area.
I want the trooper back wahhhhh
ReplyDelete"the next step in technology and an example of R&R's ongoing efforts in that area"
ReplyDeleteThat is complete bullshit. You are obviously an employee of urey. This would be a "next step" if you fucking idiots would move on to new technology without holding critical functionality hostage until your dealers give up and tap out.
Keep drinking the kool-aid and thanks for the new clients.
I'm in heaven. What I loose by NOT buying crap from bobo is far less than what he charges for it. I'm ahead by just waiting until the end of my contract and then I'll buy an ADP or Arkona and make more money.
ReplyDeleteNO BRAINER.
No one in the TAC can help our dealership with ERAaccess. They always send our tickets to development and it takes MONTHS for some type of resolution. Who tested this product?
ReplyDeleteFire the VP of software development. Shan was a better fit for the company and he worked for ADP.
Bobo don't give a fuck, he's laughing all the way to the bank
ReplyDeleteI used be in development for almost 20 years before I ran away. After I left they layed off most of the best talent (old and expensive). I know for a fact EraLink was targeted from day one to go away. Even though it was old school tech, and the dealers loved it. The fact it was a third party product that was skinned for Reynolds, made it a redheaded stepchild. They allegedly fired the developer that worked on ERALink just to make sure it stays dead. Classy Bob Classy. As for the replacement being high tech. That's like calling an Edsel a shinny new model. Power and ERA are supposedly using COBOL GUI generators that cross compile into Visual C++ MFC apps. Most Dev shops are using C# and .Net 4.0 not COBOL that was invented in 1959, and MFC was released in 1992. I believe that Bob wants sole control of the dealers data and wants to control how it is used and accessed. BTW Bob probably doesn't believe in GAP analysis when replacing a product. Dealers get what they get if they don't like it T.S. If you are one of the few developers left quit, just leave you can do better even if you have to spend your savings to retrain.
ReplyDeleteThe old Reynolds will live in the memories of it's former employees and former Customers. The best way out of an abusive situation is to leave of your own will with your self respect intact not wait on others to decide your fate.
Friday conversation at lunch.
ReplyDeleteSupervisor: "ok, I sent you the PFS, please fill it out and get it back to me ASAP"
Associate: "I'm new to this process, didn't you keep track of all my projects you assigned?"
Supervisor: "No, I may have missed one. That's why I have you fill it out so I can review it."
Associate: "What if I miss one?"
Supervisor: "They you may not get a raise this year"
Associate: "I was a tech manager and associate in my previous job and I NEVER had to fill out my own PFS"
Supervisor: "I've been here for over 15 years and it has always been this way. Before UCS tookover I used to fill it out the same way every year"
Associate: "So technically you don't read what I send"
Supervisor: "Well, yes but I do proofread it"
I must be dreaming
The dipshit you were talking to probably doesn't even know what proofreading actually means. They didn't start having the associate fill out his PFS until, if I am remembering right, around 2004. If they still do it like they've always done it, they re-type the PFS you typed out, using your ideas but put it in their own words, making sure it sounds like they've properly guided you but you haven't done more then you should be doing. Then they fuck you on the raise. I got "above" or "exceeds" in multiple categories on my all my reviews, with my raises not quite matching cost of living. One of the things that finally made me get the fuck out was my final ALMOST 1% raise. Then they had the nerve to say they hated losing their best employees. Morons, the lot of them.
ReplyDeleteok! now this is getting to be really entertaining. must be fall harvest cleaning time. Or whatever the fxxx Bobo calls it.
ReplyDeleteI've worked there for years and have never heard of a PFS.
ReplyDeleteIts some type of bullshit that's been implemented in the TAC. Sam Graham and his crew in B1 come up with some crazy shit making up their own rules and standards. Funny thing is that the TAC and the UCS Exec's actually listen to a high school educated idiot.
ReplyDeleteIs Sam's wife still there? She was checking his emails for spelling, punctuation, and grammatical errors for a long time.
ReplyDeleteSam is a stand up guy. Very smart and talented. He looks out for you. Be kind.
ReplyDeleteIs Eleanor Johns still there?
ReplyDeleteThose skirts and high heels are a turn on. But her smoking is still a turn off.
I wouldn't be so quick to judge those with just a high school education. I worked at Urey for 20 years and found that the most talented, intelligent and humble person I met there was a high school graduate with no college education. I'm just sayin'.
ReplyDeleteHey now, Tommy "Napoleon" Barras never went to college, and look at him now! #2 on the Bobo brown-nose list, and aiming for the number one spot!
ReplyDeleteI can judge. I worked for GM for 23 years in the IT&R division. We hire nothing but college grads anything less worked on the line. Highest position on the line is head foreman w/out a college degree.
ReplyDeleteIf Reynolds has any VP/Upper management without a degree I'm taking my business elsewhere.
The biggest reason why the PFS process loses relevance is because TAC supervisors are not fully trained and equipped to handle them. Here at Reynolds supervisors are handed forms, given a couple of basic no brained instructions about how to fill them out and little else.
ReplyDeleteIn REAL corporate companies, the appraisal process is more goal oriented and centers on feedback and regular performance review. Down in the TAC building, performance appraisals are conducted once a year.
"If Reynolds has any VP/Upper management without a degree I'm taking my business elsewhere."
ReplyDeleteFWIW, I beleive Mr. Barras is the executive VP in charge of all system programming and one of Bobo's inner circle.
"If Reynolds has any VP/Upper management without a degree I'm taking my business elsewhere."
ReplyDeleteFor what it's worth, some of the biggest idiots I have met in business over the last 40 years have been college "grad-u-ates" and some of the most solid people I have known only attended college for a year or so or not at all. Having a college degree is no guarantee or measure of success, intelligence, competence or ability. It is, however, oftentimes a reason to be self-important, smug or otherwise unpleasant to deal with.
As my late father (holder of a doctorate in electrical engineering) used to say: "The school you attended is most important the first 3 years out of school, your degree the first 5 years. After 10 years it becomes about what you have accomplished in real life. Where you attended and what you studied fades into the background."
Perhaps in medicine, law or academia that may not be true so much but in business I found it to be very true.
"If Reynolds has any VP/Upper management without a degree I'm taking my business elsewhere."
ReplyDeleteWhat an idiotic statement! Bill Gates was a college drop out!
"What an idiotic statement! Bill Gates was a college drop out!"
ReplyDeleteand ERA is on Linux.
Linus Torvalds’s Education
ReplyDelete*
Helsingin yliopisto
MSc , Computer Science , 1989 — 1996
Enough said?
"I wouldn't be so quick to judge those with just a high school education. I worked at Urey for 20 years and found that the most talented, intelligent and humble person I met there was a high school graduate with no college education. I'm just sayin'"
ReplyDeleteWell, this person did say "high school educated idiot" specifically targetting one individual idiot, not the whole lot of high school educated people.
is that hot bab Collen Henry still working there. She's so hot she doesn't need any education. Defiant fag.
ReplyDeleteTo the September 21, 2010 6:32 AM poster - yes I was blogging specifically about Sam.
ReplyDelete"The biggest reason why the PFS process loses relevance is because TAC supervisors are not fully trained and equipped to handle them. Here at Reynolds supervisors are handed forms, given a couple of basic no brained instructions about how to fill them out and little else."
ReplyDeleteMy supervisor said he's required to put something negative on the PFS.
does the pfs still require filling up the bell curve whether it is based on reality or not?
ReplyDeleteI too had a manager that told me that he was required to put something negative in my PFS. Reason being was that they were looking for a reason for not giving me a raise. BTY- I did quality for 300 Club.
ReplyDeleteCut Sam Graham some slack. He's always being pushed and prodded by Cyclops (Bob Poole). Some of you people would have been fired back in the spring if it wasn't for Sam.
ReplyDeleteYou're right. Sam is the real deal.
ReplyDeleteDon't make fun of cyclops. He can't control that eye.
sam & eleanor. two uneducated, unprofessional, arrogant brown nosers. neither one was qualified to get the high paying jobs which they have as directors. Lots of unfair playing of favorites by both of them. Neither has any knowledge of how to manage good employees.
ReplyDelete"I can judge. I worked for GM for 23 years in the IT&R division. We hire nothing but college grads anything less worked on the line."
ReplyDeleteWell, maybe that's why GM had to be bailed out. Look at the moron running the country - a college graduate. It's idiotic to think you have to be a college graduate to be successful and skilled. Maybe being an old-timer causes you to harbor a an archaic belief like "getting a college education is the only way to get ahead," but there are thousands of successful entrepreneurs, programmers, web developers, computer technicians, inventors, etc, that do not have a college degree. I worked with plenty of dumbasses who had college degrees at URey who would have been much better suited cleaning out shitty toilets than the job they were "educated" to perform.
"sam & eleanor. two uneducated, unprofessional, arrogant brown nosers. neither one was qualified to get the high paying jobs which they have as directors. Lots of unfair playing of favorites by both of them. Neither has any knowledge of how to manage good employees."
ReplyDeleteI agree with everything you said but some people on this blog don't realize that those directors are keeping them employed. If UCS management knew the real numbers at the TAC there would be a lot of fired Reynolds associates.
Sam, Colleen and Bill surround themselves with educated supervisors to make them look good. Without an education they are at least smart enough to cover their butts by beeting down the supervisors into submission so that they don't get recongized as dumb asses that don't have and clue on how to run a buisness. All the TAC
ReplyDeletebackline associates have figured this out. Question is, why haven't the Bobs in Texas figured out the same? Are they as stupid as Sam?
Did any of you graduate high school? The spelling, grammar, etc. here is just embarrassing to read.
ReplyDeleteI bet a lot of the bad spellers are college "Grad-u-ates".
ReplyDeleteJust proves the point many have made previously.
No, it actually doesn't prove anything about anything anyone said earlier. Thanks for playing though...
ReplyDeleteBack in the day TAC associates used to get awards for most tickets closed, most calls taken, etc. Now all they do is hide the numbers like an Easter egg hunt.
ReplyDeleteSam must have Cyclops under a voodoo spell or something.
http://www.employmentlawfirms.com/legal-advice/labor-laws-smoking
ReplyDeleteIs it considered wrongful termination for being fired for smoking cigarettes while at work?
This is a very common issue and some recent cases have went to the Supreme Court in retaliation to the employer making the firing decision based on smoking. Many employees across the country question if an employer can ban legal activities that an employee does off work hours outside of work. Currently, about 28 states have laws which protect employees in regards to this matter, while many other states have loose employment "at will" laws and labor policies.
Thus, if the state you live in has a similar labor law, then he can be terminated for any reason. Your friend should consult with an Employment Attorney thats licensed in your state to determine if this is unlawful and if legal recourse can be pursued.
The 9-25, 9:31 post is a perfect illustration of a college "grad-u-ate" that has a horrible command of grammer. Presumably a lawyer wrote that reply that someone at R&R cut and pasted on the post.
ReplyDeleteLet's see: "have went", "in retaliation to the employer", "in regards to", "thats licensed".
Yep. that person should be really proud of how professional they seem based on that response.
How anyone got through secondary school, 4 years of college AND law school writing that poorly is telling proof of how rotten our education system has become.
If you're going to write a post being all high and mighty about college 'grad-u-ates', you might want to learn how to spell the word grammar correctly.
ReplyDeleteThe poster put the link to the site in the message. WTF?
ReplyDeleteI think the September 25, 2010 3:57 PM poster is still focusing on an issue that was rectified back on 9/21 6:59am. He/She wants to discredit the poster. I understood the 9-25, 9:31 poster an now I'm doing my own research on the topic.
ReplyDeleteI was not aware that 28 states outlaw these tactics. I'm in one of them and I'm a smoker. I will be consulting with an employment attorney. Thanks for the information.
How sad does someone have to be that they would hire a lawyer just so they can continue smoking?
ReplyDeleteThe next new "enhancement" coming soon to an ERA store near you is "One Log-in One station". Users will only be able to use their User ID on one work station at a time. For example: If a parts manager is working on something in his office and tries to log in at the counter to fix or look something up he will no longer be able to. The ability to log in to multiple workstations has been around for a long time and is used all the time by ERA users, especially managers in large organizations that are on the move a lot. The internal "talk track" is to stress how it will protect the dealership. Buckle your seat backs if you are customer facing, they will be pissed!
ReplyDeleteThe One Log-in One station issue is being handled by our development team. Its top priority.
ReplyDeleteStop Fear Mongering
"Its top priority"
ReplyDeleteMy prediction... less than 900 sites between both ERA and Power in 36 months.
I hope I'm wrong and the number is even lower than that.
It is sad what they are doing to the company.
ReplyDeleteWhat is even more sad is what will happen when more and more people get let go. Eventually the cuts will extend to some long-time UCS employees that have never worked for a real company.
Can you imagine the culture shock on a life-long kool-aid drinking UCSer when they see how things work in the rest of the world?
User id can only be logged into one work station at a time....
ReplyDeleteCan’t a person setup more than one user id if they are ever going to use more than one terminal at a time? Aren’t the User id and port # used as part of audit to be able to track down who does what and from where? Now how can you really tell what is going on if it happens all over the place at the same time? Too bad the terminal’s password protected screen saver option only allows setup for one password. Would it be a bad thing if one more user got into the habit of logging their terminals off when they leave them? The stuff that would scare me the most is security issues and potential loss of data entered on an abandoned terminal that gets logged off.
Now now now folks, don't get your panties in a knot. Bobo and his band of inbred, err, inhouse geniuses have already addressed the one station log-in issue. Back when they implemented this splendid idea on the FDCS systems, if you tried to log in at "stations 2" while still logged in at "station 1" it simply failed.
ReplyDeleteNeedless to say, users were *not* amused. Amazingly, Bobo and his boy Nappy came up with a solution - if you were logged at "station 1" and tried to log in at "station 2", you were automatically logged out of station 1. Problem solved! Yay, Bobo, you is smart!
Of course, if you happened to be in the middle of a large parts order, or inventory, or accounting work, or what have you when your ID was logged off by the system, well, thems the breaks!
I'm sure the Houston brain trust have a similar innovative solution in the works for ERA!
Bobo is too busy focusing his "smoking" employees and not on the Reynolds software product.
ReplyDelete"The One Log-in One station issue is being handled by our development team. Its top priority.
ReplyDeleteStop Fear Mongering "
Stating a fact is not fear mongering it is simply stating a fact.
The system already logs off idle sessions after a preset amount of time so the security argument does not hold a lot of water.
I stand by my statement, this is one more thing that will piss people off!
"Bobo is too busy focusing his "smoking" employees and not on the Reynolds software product."
ReplyDeleteThat is precisely why we are leaving Reynolds. The focus is no longer on us - the customer.
IAS, I cannot connect to the proxy. Something change.
ReplyDeleteR1_7po93
Try again, I think I fixed it.
ReplyDeleteThat was cute.
ReplyDelete[R1_7po93]Your contact info has changed I sent a message out to the group last week on the new server setup. IM me your new number, I may change again after the "fall harvest".
IAMSAM
It works
ReplyDeleteThat's Teamwork!
ReplyDeleteFour years later... So where is Reynolds on providing the best and most current technology? Is that a reason to perhaps dump older existing employees & to replace them with those just coming out of college?
ReplyDeletehttp://dayton.bizjournals.com/dayton/stories/2009/06/29/story3.html
Friday, June 26, 2009
Reynolds, WSU to aid workforce
Recruiting technology and computer-related workers is not a problem for Reynolds and Reynolds Co.
The Kettering-based company utilizes area universities, especially a partnership with Wright State University, to recruit entry-level employees and promote them within the company.
Reynolds exemplifies how businesses are working with area universities to grow their own skilled employees, rather than relying on trying to recruit them to Dayton............
http://dayton.bizjournals.com/dayton/stories/2008/05/05/daily18.html
Wednesday, May 7, 2008
Reynolds looks to partnerships with area colleges to fill job openings
Dayton Business Journal
Reynolds and Reynolds Co. wants to work with local colleges and universities to help fill its need for entry-level workers. That was the message Kelly Hall, vice president of software development at Reynolds, delivered at the monthly Greater Dayton IT Alliance luncheon Wednesday at Sinclair Community College.
With about 50 people in attendance, Hall said the 2006 merger of Houston-based Universal Computer Systems Inc. and Kettering-based Reynolds and Reynolds Co. left some concerned about Dayton-area jobs being outsourced to Texas or internationally................
"Four years later... So where is Reynolds on providing the best and most current technology? Is that a reason to perhaps dump older existing employees & to replace them with those just coming out of college?"
ReplyDeleteYou better believe it!!! We're redoing ERA using some super new tech called COBOL. It is so modern we didn't even learn about it in school. They even took away all the hard commands so we dont have to think or anything to use it. Its almost like they make it so easy anyone can do it.
The old guys make fun of it and say it is old tech dumbed down for idiots, but I think they are just jeaulous because they know their on the way out the door.
COOL MAN! I TOOK COBOL CLASS BACK IN THE SEVENTIES! I AM SO "JEAULOUS" OF THAT AND ONLY WISH THAT I COULD "DO IT" TOO. THOSE OLD GUYS SURE ARE ON "THAR" WAY OUT THE DOOR!
ReplyDeleteWhat would you expect Kelly Hall to say? She takes her marching orders from bobo and certainly is not going to chance telling the truth. What she said was simply a prepared statement designed to fool the locals. It happens all the time.
ReplyDeleteKelly is a he not a she. I dont think it is a case of him taking marching orders it is a case of this is the only place he has ever worked and he thinks the way the company treats its employees is normal. You have to remember these guys are hired right out of school and fed all the kool aid they can drink. After a while they just think this is 'normal' as they dont know anything else.
ReplyDeleteThe only reason anyone in Dayton takes a job at R&R and stays there is because thats all there is. If the market improves, or if enough people finally give up and move, R&R will be hurting for local resources. That includes the local schools. R&R is seen as a job of last resort by local university students. It doesn't take long for word to get out when you treat your employees like they do.
Well, if Kelly Hall is a bobo hire then he has only been around for a relatively short while and has no knowledge of what R&R used to be.
ReplyDeleteExplains a lot. Still does not excuse the local press from doing their job in exposing what has really been going on.
I beleive Kelly Hall is an old-school UCS bobot, not a new URey bobot. I doubt Ol' Mr. Paranoid would let anyone other than his syncophants talk to the press or hold the title of vp.
ReplyDeleteKelly moved from Texas to Ohio to oversee development in Dayton.
ReplyDeleteMy point had nothing to do with whether he knew 'what R&R used to be'. The point was that these guys that have worked for UCS for years and never worked anywhere else have no idea what working in the real world is like. The way UCS treats people is normal to them. They are completely ignorant of the fact that there is any other way to treat employees.
My point had nothing to do with whether he knew 'what R&R used to be'. The point was that these guys that have worked for UCS for years and never worked anywhere else have no idea what working in the real world is like. The way UCS treats people is normal to them. They are completely ignorant of the fact that there is any other way to treat employees.
ReplyDelete-----------
That is gospel truth - the "bought in" mentality. These people truly are zombies.
To the posters suggesting that the only employees left are not quality employees, have your forgotten that there is a whole world outside of Research Park? I have worked for Reynolds over 20 years, always in a customer service field position. The folks that I work with are awesome for the most part, it's the management that sucks! They are so afraid for their jobs that they will screw their associates in a heartbeat. Not one of them has any power or backbone anymore. If I had to spend my days inside the corporate offices I probably would have quit long ago. The buildings are depressing, no one wants to be there. Such a shame to see what has happened to a once great company.
ReplyDeleteRumor has it Reynolds has been sold to investment broker and then will be resold.
ReplyDeleteAnyone else hearing this?
"Rumor has it Reynolds has been sold to investment broker and then will be resold.
ReplyDeleteAnyone else hearing this?"
Yes. Bob has been trying to offload this thing since the beginning of Spring, and finally got an offer at the end of the final quarter. If you ask me, the investment firms that "helped" finance him overtaking R&R knew what was coming down the pike. Looks like the genius with all this "business sense" is getting his ass handed to him. Unfortunately, there's no way the Research Park location is going to survive this takeover.
so is ucs being sold as part of the deal?
ReplyDeleteI'll need something a little more official than 'someone on the internet said so' before I'll believe the sale story, but if it is true I don't see how them being able to only split off the UCS part of the company to keep and only sell the R&R part. It is all one company now, so if it is being sold it is probably all or nothing.
ReplyDeleteI would agree. bobo spent a lot of capital merging the two financially. It would be almost impossible to split them back apart.
ReplyDeleteMaybe the old bugger has figured out he is a dinosaur and is taking what he can get while the getting is good.
With luck, he will go off somewhere and die a slow, painful death.
There IS no UCS. That's a ridiculous question.
ReplyDeleteYou'll be hearing about it before December, trust me.
You people need to start working on your resume and figuring out how to get out of that hell hole. You're losing your healthcare, you took a 25% pay reduction, you can't be fat, you can't smoke, you lost all chocolate privileges and you haven't had a raise in 3+ years.
ReplyDeleteWhy are you still there?
We're not losing our health care, I've never taken a 25% pay reduction, anyone can be fat, no one lost any chocolate 'privileges', and lot of people have received raises in the last 3 years.
ReplyDeleteIt is true that you can't smoke starting in 2011, but that is what it is.
And I'm sure most are still there because they can't find anything else. I personally don't know anyone working there that isn't looking.
Why are YOU still here?
Wonder why they're still terminating 5-6 people on an average day if the company has been sold. Seems like that would be pointless if you're not going to be running the company much longer.
ReplyDeleteAs much as I would love the company to be sold to someone else, I just don't see it happening. It doesn't fit Bob's MO and he has poisoned a big chunk of the customer base. This is one time when I hope I'm wrong.
ReplyDelete"Wonder why they're still terminating 5-6 people on an average day if the company has been sold. Seems like that would be pointless if you're not going to be running the company much longer."
ReplyDeleteWhich part don't you comprehend? It is recent, and I don't think they've fired 5-6 people a day in the past two weeks this has happened. They didn't know how long it would take to get an offer on it, and they already know whoever takes it over is probably going to have to continue letting people go. The business is losing customers at a more rapid pace than firing a few employees a week, if you haven't noticed.
"As much as I would love the company to be sold to someone else, I just don't see it happening. It doesn't fit Bob's MO and he has poisoned a big chunk of the customer base. This is one time when I hope I'm wrong. "
It doesn't fit his MO because he's never been in this far over his head, and he's never been so close to losing his own ass. I really don't care if you believe me or not, I won't be there much longer myself. Although I do believe the investors making the grab have different plans as to what R&R will be doing in the coming years. The DMS and payroll markets are changing rapidly, and not just technologically.
I'm sure the new owner will be letting a lot of people go, but as far as the last two weeks go, there have been quite a few people let go.
ReplyDeleteI wonder how the long-time bobots will adapt to working for a normal company? They'll be completely lost in a normal business environment. Scary thought...
.."I don't think they've fired 5-6 people a day in the past two weeks this has happened."
ReplyDeleteIt just proved either you don't work there or you're apart of that cloudy upper management that's totally clueless. Stop blogging you know nothing.
Leave the doors open for the geese!!
ReplyDeleteTo the one who states we will be hearing before Dec 1, what proof can you offer? Any articles on the internet about the investment firms buying, any internal areas that you would say that this would lead to a sale? If a buy sell has taken place, are they in the 90 day colling off period so to speak. In any type of acquisition, sooner or later asset inventory has to be accounted for. Has this happened. If you are so sure December what do you know that the general public does not know.
ReplyDeleteI think someone is yanking your collective chains.
ReplyDeleteI hope they're not, but it doesn't really seem likely.
Any buyer would ask for an immediate stop to those practices or developments having the potential to de-value the company.
ReplyDeleteI think that covers just about everything these idiots are doing. Don't believe it until you see it.
This reminds me of all the rumours we used to hear about IBM buying Reynolds
ReplyDeleteBrockman paid a premium back in 2006 (2.4 billion) and the value has fallen atleast 30% since then. There's no way in hell the investors would let him unload this dawg now.
ReplyDeleteWe'll all see Dec. 1st come and go with nary a whisper of R&R being sold.
It's called internet "trolling". You've been duped.
"Brockman paid a premium back in 2006 (2.4 billion) and the value has fallen atleast 30% since then. There's no way in hell the investors would let him unload this dawg now."
ReplyDeleteSo you think they'd like to see the value fall another 30% or so before they let him unload this 'dawg'?
I tend to agree that this isn't likely to happen, but your logic makes no sense. Sometimes in business, as in life, you have to cut your losses and move on.
That may, in fact, be what is going on. I'm sure the investors were sold a big line by brockman on how he could "improve" the leader in the marketplace (even though minimal research would have indicated he practically destroyed UCS). How disappointed they must be that not only has the fool not "improved" Reynolds but that he has set it on a path of destruction eerily similar to what happened at UCS. The bigger fools in this case would be the investors.
ReplyDeletePerhaps this is a case of "cut bait & run".
not to get off subject, just an fyi, I'm sure I saw a bed bug on the floor in the breakroom outside TAC hardware, just a word of caution to be careful. And no, I don't have them in my home, I didn't bring it in, just seen the little blood suckers on the tele, maybe they're related to Bobo. Sorry, made that into a joke but, be aware. Possibly and probably just the one brought in on someone's close.
ReplyDelete"I tend to agree that this isn't likely to happen, but your logic makes no sense. Sometimes in business, as in life, you have to cut your losses and move on."
ReplyDeleteYour logic makes no sense. I agree with the other poster that they'd be foolish to sell now. Vehicle sales are on a slight uptick, this would be the worst time to cut and run. Just doesn't make any sense from a business standpoint.
"Your logic makes no sense. I agree with the other poster that they'd be foolish to sell now. Vehicle sales are on a slight uptick, this would be the worst time to cut and run. Just doesn't make any sense from a business standpoint."
ReplyDeleteI suppose that is valid argument if you believe that the main reason for the company's losses are due to the economy and not due to bobo's business practices. I would think if he is going to sell, he might want to do it while there is still something worth selling.
I think even the most hardened, delusional bobot knows that this company is well on it's way to becoming a pre-merger UCS sized company again. There are only so many dealers out there willing to put up with bobo's bullshit, and most of them were already his customers in the first place.
Bob originally paid $2.8B not $2.4B. He financed $2.4 after putting $400M cash down.
ReplyDelete"There are only so many dealers out there willing to put up with bobo's bullshit, and most of them were already his customers in the first place."
ReplyDelete----------
Excellent summary!
About 5 years ago there was a man from a hedge fund that spoke at 300 club. This fund had just purchased 10% of R&R stock. That was the beginning of the end. Most people thought this was a positive endorsement of the company.
ReplyDeleteHedgefunds typically strip a company down to its skeleton. They let Bob do this for them. All of what is happening was a long term plan. Hedge fund 10% buy in, UCS purchase of R&R. Bob is in the process of stripping this company down to it's skeleton. Next step-Hedge Fund buys R&R from Bob and takes the company public once again.
That would be Vista Equity Partners in SF. I well remember that guy and the way he was presented as a very positive factor in R&R's future health. As we learned later he, Fin and the board were plotting our demise as he spoke!
ReplyDeleteVista still owns a good chunk of UREY, I'm sure. Even after bob's "refinancing" deal earlier this year I bet they are a debt holder.
Will they do as the poster above says? Perhaps. The good thing is the company is probably already stripped down about as far as they can allow and still remain a semi-viable concern within the auto dealer market. We shall see what happens over the next several months.
One target to watch is December 31st. I believe that is the end of the fiscal year for bobo.
You guys need to be drug tested. There will be no need to go public when bobo is done. The price of a stock is based on assets, current and future earnings. Do you really think that after losing over 50% of its client base, the valuation could be higher?
ReplyDeleteTake your head out of the hole in the ground man! This is more than just a "trimming" of the marginally profitable installations to get a better return. With over 100 sites leaving each month, the numbers just won't be there for a profitable public offering.
It wasn't Vista Capital it was Value Act
ReplyDeleteValueAct Capital was initially formed in June 2000 to manage the capital of its three founders, along with the capital of a limited number of outside investors, in an investment strategy that combines intensive due diligence, a concentrated number of investments, and active, constructive involvement in the value creation at those investments. Today, with offices in San Francisco and Boston, ValueAct Capital manages more than $3.0 billion on behalf of some of the world's most respected institutional and individual investors.
ValueAct Capital concentrates on acquiring significant ownership stakes in a limited number of companies that it believes are fundamentally undervalued. The investment team seeks to identify companies that are out of favor, or may be undergoing significant transition. Such companies may be temporarily mispriced for a variety of reasons, including perceived unfavorable industry conditions, poor business performance, changes in management or ownership, reorganizations, or other external factors. These conditions can often result in fundamentally "good" businesses that are available at depressed valuations. The goal in each investment is to work productively with management and/or the company's board to implement a strategy or strategies that maximize returns for all shareholders.
ValueAct Capital is typically one of the largest independent shareholders at each of its core company investments and works in a constructive manner with management and/or the company's board to successfully implement strategies that generate superior returns on invested capital. The six investment partners have extensive experience working effectively with portfolio companies as long-term large shareholders, and oftentimes as members of the companies' boards. At any given time, the portfolio consists of ten to eighteen core company investments, as well as a small "farm team" of additional investments in development.
So, a little research reveals that Value Act started buying REY shares around June of 2006 and had around 8 Million at an average of $28 when the company went private at $40 per share. As best as I can see, the made over $80 million dollars in those 4 months.
ReplyDeleteThey really did not have much time to "help" REY improve their operations. It looks more like they invested in REY just to get the price up. Nearly all of their stock was sold to bobo and his friends for a nice profit.
They're smart. They got out at the right time. If they still want to help the company, they can buy it back at an even lower price when bobo is finished "skull-fucking" it.
"Bob originally paid $2.8B not $2.4B. He financed $2.4 after putting $400M cash down."
ReplyDeleteThey were talking about the investors' equity position at the time of the sale, not what Bob invested.
Try to keep up Skippy, or we'll move you back to the kids' table.
"Bob originally paid $2.8B not $2.4B"
ReplyDeleteWhat's 400 million when you're making all these friends?
There were people that thought R&R coming under new ownership in 2006 might be a good thing and it turned out to be its downfall.
ReplyDelete"There's no way in hell the investors would let him unload this dawg now." So they're going to wait until the company hits rock-bottom? Sure, he's doing their dirty work for them, but I don't think their intention was to destroy the customer base and him take out more loans in case he needs cash for payroll because he isn't laying people off fast enough. Bob went from running an 1800-person company to running a 6,300-person company, which is a huge haul even considering the 1,500 that have gone since then - to even remotely think he didn't get in way over his head is ludicrous. He's been bringing the company down, not only by shitting on his employees but also by pissing on his customer base. It sounds more like investor suicide. Capitalism is all about taking risk, and at some point you have to cut your losses or you lose everything. That's how those firms operate.
Brockman paid a premium back in 2006 (2.4 billion) and the value has fallen atleast 30% since then. There's no way in hell the investors would let him unload this dawg now.
ReplyDeleteSkippy here....Bob paid $2.8 whether its cash or financed the payout is still $2.8 dumb dumb! What was the interest payment on the original debt is you know so much?
Let's say he paid $2.8B and it is worth (hypothetically) $1.9B now.
ReplyDeleteWould it be smart to sell now for $1.9 (or whatever it is worth) and figure out how to repay the additional $900M, or wait until it is worth $800M and have to figure out how to pay off $2.0B, or wait until it is worth even less and have to make up even more of the difference?
Unless he's planning on running it completely into the ground, the sooner he sells, the more he'll get. Unless you live in a fantasy world where you think the company will actually increase in value under his 'leadership'.
I would think that the 1.9 loan amount on the refi (down from 2.4) means that somehow, he came up with the 500M difference.
ReplyDeleteAny suggestions?
I would think that the 1.9 loan amount on the refi (down from 2.4) means that somehow, he came up with the 500M difference.
ReplyDeleteAny suggestions?
------------------
Kneepads and tequila?
What someone OWES on something does NOT equal what something is worth.
ReplyDeleteWorth = what someone will pay for it. THAT is the point.
You can almost consider what's going on Dec-Jan a hostile takeover of a "private company". Investors lose faith, they aren't getting a return, they look elsewhere to get it back and cut their losses - they don't stay on a sinking ship. Simple as that.
"Investors lose faith, they aren't getting a return"
ReplyDeleteWho are "they"?
As of April they are: Deutsche Bank, Bank of America Corp. and Credit Suisse Group. Their return is the interest rate negotiated. They don't get much input on when its time to sell unless the payments are late.
Vista Equity still lists Rey and a part of their portfolio. I guess thats where the 500M came from. It's just bobo and them and he is Chairman of Vista as well.
So, it's bobo, his friends and three banks that allowed him to refi at a lower rate and get a 75M loc. If he can't pay, the banks get the assets and the rest comes from him and his friends.
If it's not going to work - he'll get out in a New York minute.
"What someone OWES on something does NOT equal what something is worth"
The banks are not that stupid - what they will loan against something can be a pretty good indicator of it's worth.
"The banks are not that stupid - what they will loan against something can be a pretty good indicator of it's worth."
ReplyDeleteUnfortunately a few years ago when Bobo jumped in it was the height of merger fever and the banks were that stupid!
"Unfortunately a few years ago when Bobo jumped in it was the height of merger fever and the banks were that stupid!"
ReplyDeleteThe "banks" jumped in last April with a loan. Could you be confusing them with the "investors" who participated in the initial merger?
"The banks are not that stupid - what they will loan against something can be a pretty good indicator of it's worth."
ReplyDeleteDid you miss the entire financial meltdown two years ago caused by banks loaning money on over-valued properties to deadbeats who would never pay them back? Let's not assume bankers are always smart!
"The "banks" jumped in last April with a loan"
ReplyDeleteHave you tried to get a loan this year?
Where's that kids table?
"Have you tried to get a loan this year?"
ReplyDeleteYes. There is absolutely no issue for anyone getting a loan these days, IF THEY ARE CREDIT WORTHY.
The problem seems to be that people got spoiled by loose credit and now think credit is tight, when in reality it has corrected to where it should have been all along.
"There is absolutely no issue for anyone getting a loan these days, IF THEY ARE CREDIT WORTHY"
ReplyDeleteWith that said, if the banks gave bobo a 1.9B loan this year, whether I missed it or not, what does the "entire financial meltdown two years ago" have to do with the point? He got the financing six months ago.
Get it?
Does the kids table have the same kool-aid?
ReplyDeleteI applied for a 1.9B loan and got turned down. I probably shouldn't have stated that I was employed by Reynolds.
ReplyDeleteThe 10/8 8:30AM poster is absoultely right! All the moaning from the left these days is simply because deadbeats can't borrow money from legitimate sources any longer.
ReplyDeleteThat... is as it should be.
Let's just all calm down and wait & see if there is anything to this rumor about the company being sold.
ReplyDeleteYou should all hope it is true because it is probably the only chance R&R has of surviving with even a shread of it's former dignity.
If it remains in bob's hands doom is imminent.
"With that said, if the banks gave bobo a 1.9B loan this year, whether I missed it or not, what does the "entire financial meltdown two years ago" have to do with the point? He got the financing six months ago.
ReplyDeleteGet it?"
Get what? That you replied to a post that had nothing to do with what you're talking about?
"Get what?"
ReplyDeleteYou should try to keep up...
"You should try to keep up..."
ReplyDeleteI don't think so. I know what I'm talking about, and I know the reply to my post had NOTHING to do with what I said about the current credit situation.
But you go ahead and believe whatever makes you feel better about yourself, seems like you need it...
"I know the reply to my post had NOTHING to do with what I said about the current credit situation"
ReplyDeleteDon't you even read your posts? They had little to do with the thread underway. The thread was about bobo and the 1.9B refi.
Really, take my word on this, you will look a lot smarter if you just try to look like you're keeping up.
See, I feel better already......
I am totally lost...
ReplyDeleteAm I at the kids table?
"Don't you even read your posts?"
ReplyDeleteLet me see if I can type this slow enough so even you can keep up.
Someone posted: '"Have you tried to get a loan this year?""
I replied: "Yes. There is absolutely no issue for anyone getting a loan these days, IF THEY ARE CREDIT WORTHY.
The problem seems to be that people got spoiled by loose credit and now think credit is tight, when in reality it has corrected to where it should have been all along."
Someone replied: 'With that said, if the banks gave bobo a 1.9B loan this year, whether I missed it or not, what does the "entire financial meltdown two years ago" have to do with the point? He got the financing six months ago.
Get it?"
That last reply has NOTHING to do with what I said.
Get it?
Hold on... I'm at the point where I'm looking for someone to put a sharp object through my temple.
ReplyDeleteIf they do it right, your posts may come a little clearer to me.
Back in 10...
"Get it?"
ReplyDeleteIf you read more than just the stuff you write, you'll see that you don't really get it.
God, you people are fucking dense.
ReplyDeleteSomeone asked a question pertaining to getting a loan these days. I replied to that question. Someone made it all about Bob, when my response had nothing to do with Bob.
If any of you don't 'get it' by now, I don't know what to tell you. I guess I'm not surprise, this place never really seemed to be overflowing with brain surgeons in the first place...
"this place never really seemed to be overflowing with brain surgeons in the first place"
ReplyDeleteNow that I can understand!
P.S. Read the posts before the question you replied to. You know, the ones you didn't write. Your reply was out of context.
I don't get it.
ReplyDelete"this place never really seemed to be overflowing with brain surgeons"
ReplyDeleteLet me know if you find one. The object through the temple thing has NOT helped.
"You should try to keep up..." I don't think so. I know what I'm talking about, and I know the reply to my post had NOTHING to do with what I said about the current credit situation.
ReplyDelete...girlfriend!
That just fits.
2 + 2 = 4
ReplyDeletewell maybe, but we were talking about 10 before that.
That's fine, but someone mentioned 2 + 2, so I pointed out it was 4.
so what, we were talking about 10 before that
fuckin' 'tard factory around here.
are these last few comments a reflection of the people still left working at this pathetic company? you have all lost your minds and don't seem to have any sense at all. sure sign the company will fail no matter who owns it.
ReplyDeleteit is truly sad when someone quotes exactly what they are replying to and people still get confused.
ReplyDeletereading comprehension isn't what is used to be I guess
Rumor all over Reynolds and outside with consultants, dealers etc. is Reynolds was sold 20 days ago to HP. Anyone else hearing this and also we still have not heard back from the poster that said by Dec 1 it will all come much clearer.
ReplyDelete"Rumor all over Reynolds and outside with consultants, dealers etc. is Reynolds was sold 20 days ago to HP"
ReplyDeleteLMAO!!! What in the hell would HP want with a company like Urey? Too funny!
Really, why would an IT company want to buy a company that develops software.
ReplyDeleteCrazy talk.
Now if someone said that McDonald's was buying R&R, that would probably be believable to you, wouldn't it?
No need for a take over by McD. Thanks to BOBO & the economy, REY has been transformed into the perfect Chineese style sweat shop of cheap labor . HP has been itching to move into software & service even before Mark Hurd (the turd)(former CEO of NCR & HP) was sent away with his bag of gold -
ReplyDeletehttp://www.forbes.com/forbes/2009/0622/technology-computers-hewlett-packards-move-into-software.html
and if you are like me, getting very bored with all the stupid showing up on this blog, then take a fun break with this video-
http://www.youtube.com/watch?v=HfuwNU0jsk0
SAN JOSE MINE, Chile — A drilling rig punched through to the underground purgatory where 33 miners have been trapped for 66 agonizing days under the Chilean desert, raising cheers, tears and hopes on Saturday. The milestone thrilled Chileans, who have come to see the rescue drama as a test of the nation's character and pride, and eased some anxiety among the miners' families.
ReplyDeleteJeff Hart (THE HEART) of Denver, Colorado, operated the drill, and said the entire rescue crew erupted with cheers when the T130 broke through. "There is nothing more important than saving, possibly saving 33 lives. There's no more important job than that," Hart said. "We've done our part, now it's up to them to get the rest of the way out."
"LMAO!!! What in the hell would HP want with a company like Urey? Too funny! "
ReplyDeleteUhh, to keep up with IBM! HP acquired Electronic Data Systems back in May. They can make that move without blinking.
Reading the last several posts leads me to believe this would be as good a place as any to ask this question*:
ReplyDeleteWhy does everyone at HQ seem to think they NEED to back their vehicles into their parking spaces? It makes no sense whatsoever, but it seems like more than half of you hillbillies just 'gotta back 'er in' every time.
*Disclaimer: This question in no way implies any position or opinion on Bob and/or the sale/financing of R&R.
In response to that last question...
ReplyDeleteSomething about "the man", "white hillbilly corporate boys who drive pickup trucks" and that is where the one gives it to the other?
Sam Graham from the TAC should be the first hillbilly to respond. Every time I sit in the parking lot and get my last puff in. I watch him back his truck up. Phuckin kuntry bumpkin.
ReplyDeleteWhat does this other company have to do with Reynolds there at Research Park?
ReplyDeletehttp://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/2/7/278e0ae82b414f428ae11cb2589fc83e@endecaindex&c=1&source=20
If you're going to drop names, don't do it anonymously you pussy.
ReplyDeleteSam, is that you?
ReplyDeleteWhy do they back their trucks in? I think it's sometimes a size issue. they get there earlier than everyone else so they don't have to back in too precisely since they are somewhat immobile. When they leave, there's no need to be careful pulling out. I'm assuming Graham is still supersized and in poor health as always. A bit of a hypocondriac (not real sure or care about spelling of that word. I can still picture him hanging upside down from a tree limb holding his shotgun, afraid to drop it for fear of shooting himself. Got his eye poked out while riding in a golf cart at indy? Poor guy always in so much pain.
ReplyDeleteboomerangbeeler@hotmail.com
ReplyDeleteI have a big truck and NO, I don't work in Ohio or Texas.
ReplyDeleteThis doesn't work in every lot but one reason I almost always consider backing first is that whe I "forward" into a spot, the back of my truck sticks out 2 to 3 feet further than when I back into the same spot. It has to do with the difference of how far the front of the truck hangs over the wheels and how far the bed of the truck hangs past the rear wheels. It is also easier to just pull out forward than to back out.
With that said. I don't know why the guys that you're talking about back in.
Just got back from the kids' table. Loaded up on donuts, candy bars, Kool-Aid, cigs and unlimited internet access. Those little bastards have a sweet setup.
ReplyDeleteWhile at the table, sent an email to CBS floating the idea of having Bobo on "Undercover Boss". Suggested they send him up to the Celina facility. Give him a little hard hat, a pair of dungarees, and a name tag that says "Hi, I'm Bobo".
Told them to have the videographer bring only 1 tape because he'd last around 6 minutes on the floor before someone runs him through a high-speed industrial printing press and then feeds his one-dimensional likeness
into the paper shredder.
Now THAT'S the kind of "Green Clean" I can really get excited about!
~ Not There, Shared, or Busy
Moreover Technologies is now using Reynolds H.R. department and building? Job postings for this company lead to Reynolds info.
ReplyDeleteCan someone tell me what happened this morning with Eralink and the new patch? I called the TAC and they were hush-hush on the situation. Did they even test the so-called patch before they sent this out to all the dealers?
ReplyDeleteReynolds never "tests" patches anymore. Chances are whatever isn't working isn't supposed to work anymore - the first step to making sure it doesn't work anymore or that dealers COMPLETELY despise it before they cut them off from it.
ReplyDeleteWe're hush-hush on it because our calls are monitored and we're not allowed to give out any information. Frankly, we usually just chuckle at customers after we get off the phone with them about this type of thing.
Which problem were YOU having with it?
If this wasn't a ploy to get the dealers to load ERA Access -it sure looked like one. Hundreds of users in my organization were locked out until IT went to the "Software Manager" and installed Era Access for me.
ReplyDeleteNo one at my company thinks this was an accident as stated. This is bobo's style.
Tomorrow, we're having a meeting to put a cost on this BS.
Let's see if it gets reversed tomorrow. If so, it will have a chance of being passed off as an accident. If not, it's just another trick by bobo to get my suppliers to collude with him to extract more money from my dealership.
There should have been a backup plan setup if there was a problem with the ERA patch.
ReplyDeleteIt should not have taken 5 hours to resolve the issue. One TAC associate told me development didn't get in until 9am. You mean to tell me there is no one "on call" that handles emergency issues like this?
When I called my local FE he said TAC has over 100 calls on hold and to open an E-ticket. Nobody followed up with me until after 1:30pm. Is it a skeleton crew working at the TAC too?
"No one at my company thinks this was an accident as stated. This is bobo's style."
ReplyDeleteMost people at ReyRey believe the same thing. The goal is to get dealers disliking ERALink as much as possible so you will be glad to be forced to go to ERA Access. Can't be a coincidence that every other patch is an epic failure.
"Is it a skeleton crew working at the TAC too?" Yup. Not too many of us present, and not too many of us present actually working - especially when pissed off customers are calling. We'll get to ya when we get to ya!
"Hey, support personnel at the TAC: I heard you missed work today."
ReplyDelete"Well, we wouldn't say we 'missed' it! lol"
I'm surprised none of the dealers have noticed how downhill TAC support has gone...used to be a huge selling point for the salespeople. Now it's become a joke!
ReplyDeleteIt's noticed
ReplyDelete"One TAC associate told me development didn't get in until 9am"
ReplyDeleteBullshit. There are people in development that get in before 6:30AM ET. Most are there by 8:00. Very few come in at 9:00 or later. This applies to Dayton, I can't speak for Houston, but since they're in another time zone I'm sure they get in closer to 9:00 ET or later.
Really? My service department opens at 6am and we had errors. My service manager called the TAC at 7am before I get in, btw he will be reprimanded. No one followed up with me until 1:30pm. I'll agree that you have developers coming in at 6:30AM but why no resolution until the afternoon. Wait for it-here it comes - NO TESTING, NO IMPLEMENTATION PLAN, NO BACKUP PLAN.
ReplyDeleteBob Brockman = Bullshit!
I worked with plenty of stores that called when they got in at 6 and were able to update 200+ users before we called them back 5 hours later.
ReplyDeleteDevelopment Checklist...
ReplyDeleteDevelop new terminal application and software mangler that nobody really wants or needs
---CHECK
Save $$$ on a roll out and test with thousands of users at the same time
---CHECK
Job well done! Someone's gettin' a bonus!
Oh, what's that? It's bobo's bonus. He gets his stupid app installed all over in one day AND he gets to call this an error and fire someone too. That's a double bonus!
There's even more, the are some people who do nothing but deal with ERA Link. Won't be needing all of them either. This gets better by the minute.
Surely there has to be somebody in the know at Reynolds that can give some insight as to what the hell is going on there. I never realized how valuable Trooper was until now...
ReplyDelete"some insight as to what the hell is going on there."
ReplyDelete'Going on' in what way? Pretty open-ended question, don't you think?
Yes it was intentionally open-ended. Someone makes a comment, 10 people come back and say that person "must not work there because they don't know anything", we dealers are obviously pissed and continue to get the silent treatment from Brockman while we wait out our contracts. Unbelievable way to do business, really.
ReplyDelete"we dealers are obviously pissed and continue to get the silent treatment from Brockman while we wait out our contracts"
ReplyDeleteIf you really are a dealer and haven't read the writing on the wall by now, may God bless you.
You need to start cutting all ties now. If you have paper product contracts, let them lapse and go to another provider. If you're paying hardware support, kill it. If you're paying SOFTWARE maintenance, kill it (you're not getting any support now).
The "silent treatment" is his status quo. SNAFU comes to mind. (Situation Normal; All Fucked Up)
And do the data conversion to a competitor 2 or 3 months in advance of the end of your licensing agreement and don't bother to pay for those remaining months. He won't come after you for that -- their legal department is working overtime as it is.
"Surely there has to be somebody in the know at Reynolds that can give some insight as to what the hell is going on there. I never realized how valuable Trooper was until now..."
ReplyDeleteThere are very few people 'in the know' at R&R, and those who are don't do much share that information with the underlings. Most of us that work there would love to know 'what the hell is going on' as well.
I have no idea why you think the Trooper was so valuable, all he did was post rumors and speculation. Some of it turned out to be true and some of it didn't, but until any of it actually happened, it was all speculative. It was good that he ran the old site, but don't act like he was a spy in bobo's inner circle spreading inside info to the world.
Do any of the people that work there think that HP will be able to repair the damage that bobo has done?
ReplyDeleteProof:
ReplyDeleteAnnouncements had recently been posted to the Reynolds public website (www.reyrey.com) and distributed to customers subscribing to Reynolds e-mail announcements about the changes that will allow a User ID to be logged into ERA from 1 PC or Workstation at a time.
Over this past weekend, the software update began to deploy to ERA systems. Beginning this week, users logging in to multiple workstations/PCs with the same user ID will begin to get the warning message at login that soon, this will not be possible. This should give ample notice to users who may be affected so that they may contact their administrators to take steps to insure that users have a unique logon.
TAC teams will begin getting calls on this, so be prepared to respond appropriately.
· Please review the details of the announcement carefully. You can find the announcement at the following link. This document is also availabe to callers.
http://www.reyrey.com/solutions/data_management/Single_Signin_Announcement.pdf
· The purpose of this enhancement is to prevent misuse of logon credentials and provide more effective ERA usage auditing capabilities.
· For these users, the message displays then the user will press a key to continue to log into the system. If there is any external automation performing a log in to the screen, there is the potential for that automation to be affected. Remember that Reynolds has no control over the behavior of any non-Reynolds interfaces. Probe for the details to make sure you are clear on what the customer is experiencing and if a non-approved interface is affected, encourage the caller to contact their vendor.
· As always, be confident of the necessity for Reynolds to provide enhancements of this type to protect safe access to their data.
· Tag any tickets related to calls inquiring about this change with “MA” in the Misc 1 field in CMC
"Do any of the people that work there think that HP will be able to repair the damage that bobo has done?"
ReplyDeleteNo one that works there believes the HP rumor, so they probably don't give it much thought.
It would be more accurate to say no one that works there is even aware of the HP rumor.
ReplyDeleteHP isn't who will be taking over anyway. The new "collective" owners will more than likely be taking the company in a different and much better direction. Don't be surprised to see the company go public again, and don't be surprised when the automotive industry isn't the only industry it focuses on.
ReplyDeleteYou have no idea. You're a terrible BS'er
ReplyDelete"public again"
ReplyDeleteWhat are you smoking? To do that, this fucked up mess would have to completely disappear into an organisation worthy of a public offering without fucking that organisation too. What's here now wouldn't attract even the least intelligent of investors.
Proof: The least intelligent investors I know are trying to unload it.
'The new "collective"'
ReplyDeleteResistance if futile. You will be assimilated.
bobo planted that rumor to get more folks to quit. That way he doesn't have to fire as many.
ReplyDelete"bobo planted that rumor to get more folks to quit. That way he doesn't have to fire as many."
ReplyDeleteYes, because we all know that no one would want to work here if bobo wasn't running the show...
wasn't it Hoover, the people that make vaccuum cleaners, the ones that bought it. I hear they're going to do some more "house cleaning", get it hoover vaccuum cleaner, house cleaning. Maybe it was Maytag, something about dirty laundry. LOL, I crack me up.
ReplyDeleteDefiant fag, strikes again, hey Bobby and Colleen.
We got a resume' from a person by the name of Samual H. Graham for a management position and would like to hear from anyone that works at RR who reports directly to him as to his management style and how well he works with his direct reports. We are not an automotive dealership, we found this blog site by googling Reynolds blogs.
ReplyDeleteNot buying your post. Just Googled "Reynolds blog" myself -- this site doesn't appear.
ReplyDeletePlus, you spelled "Samuel" wrong.
Who would rely on anonymous blog posts when deciding whether to hire someone anyway?
You sound like a bitter TAC associate who's trying to troll.
Defiant troll
ReplyDelete... and why would he leave a job where he gets paid so much to do so little? Even he and Eleanor and many other idiot managers there know that no other "real" company would have them.
ReplyDeleteNothing wrong with Eleanor. I can git-r-done with those lovely legs and toes on the spot. And I do back my truck in the parking lot.
ReplyDeleteand I'm sure you back that truck in, too....
ReplyDeleteI'm from adp, who is Eleanor?
ReplyDeleteHint: http://castage.cr.atl.publicus.com/apps/pbcs.dll/article?AID=/20100510/RETAIL07/305109976/-1&template=printart
ReplyDeleteDMS dilemma: Why it's so hard to switch
ReplyDeleteUpstarts battle Big 2, but dealers weigh cost vs. comfort zone
David Barkholz
Automotive News | May 10, 2010 - 12:01 am EST
It took Chevrolet and Cadillac dealer Matt Bell five aggravating years to work up the courage to change the crucial dealer management business software that runs his store in Adrian, Mich.
The switch from industry giant Reynolds and Reynolds Co. to Auto/Mate Dealership Systems required the retraining of Greg Bell Chevrolet-Cadillac's 25 employees over several weeks. The dealer also had to pay $50,000 upfront for new servers to run the software, Bell said.
One industry executive says changing providers of the dealer management system, or DMS, is akin to a heart transplant.
But Greg Bell Chevrolet-Cadillac reduced its monthly DMS tab from about $7,500 at Reynolds to $1,200 at Auto/Mate. By eliminating the need for special forms and substituting regular printer paper, the store saves an additional $1,500 to $2,000 a year, said Bell.
"I was just too scared before," said Bell, who is 35. "But five years of being PO'd every time I paid my monthly bill, I finally had enough."
Several smaller DMS vendors, like Auto/Mate, are nipping at the heels of the Big 2 in the segment: Bob Brockman's Reynolds and its archrival, the dealer services group of Automated Data Processing Inc.
One aggressive alternative, DealerTrack Holdings Inc., is even offering a free month of DMS to prospective dealer customers if it can't save them at least 50 percent on their DMS costs.
Few take the leap
But despite an auto recession that forced dealers to scrutinize all costs, including DMS, few have made the switch that Bell did.
In fact, industry experts say the Chicago-based ADP Dealer Services and Reynolds together continue to dominate more than 80 percent of all DMS sales, as has been the case historically.
ADP, for example, is the DMS supplier to six of the 10 largest dealership groups.
Brockman, Reynolds' media-shy CEO, has brought product discipline to the company, which dealers and employees say always has enjoyed a good reputation for service. Dealers say Reynolds has quickened the pace of product rollouts and upgrades since its 2006 acquisition by Brockman's software programming powerhouse, Universal Computer Systems.
Brockman declined to be interviewed for this story.
The core of DMS is accounting, payroll, parts and finance software that dealers use to monitor and operate their businesses.
Over the years, suppliers have added wrinkles to help dealers find and retain customers. Those include lead management software, inventory control, social media and customer relationship management tools that help market vehicles and services by phone, mail and online.
Dealers say ADP and Reynolds rule the roost with a combination of high-quality products, new tools for dealers, excellent integration with the factory and, when necessary, iron enforcement of contracts.
Kim Borcherding knows about enforcement. Borcherding, president of Borcherding Enterprises Inc. in Cincinnati, went to court last month seeking to force Reynolds and Reynolds to release her DMS records so she could switch to ADP. She has Buick and GMC franchises.
Borcherding said she had hoped the change would go smoothly. She said she had been with Reynolds for more than two decades and was in the fifth year of an eight-year contract.
Borcherding even wired Reynolds $310,575 to pay all remaining monthly installments if Reynolds would release the data that it houses for her on company servers.
For more than a week, Reynolds still wouldn't let Borcherding out of her contract. But the two sides reached a settlement last week.
Part 2 of article:
ReplyDeleteStill sold
Other dealers say they're happy with the Big 2.
Uftring Auto Group in East Peoria, Ill., has been a Reynolds customer for 25 years and probably will renew when it finishes a four-year contract in 2011, said its controller, Patrick McKinley.
Uftring uses Reynolds products to help run and market six stores representing 11 brands, said McKinley, who serves on a Reynolds customer advisory board. The group sells about 800 new and used vehicles monthly.
For example, McKinley said, a Reynolds e-mail search tool helped Uftring find contact information for 9,000 customers to add to a list of 26,000.
Reynolds' DMS has been evolving over the years from "helping dealers count money to helping them make money," said Ron Lamb, Reynolds senior vice president of sales.
Dissing the 'duopoly'
Several smaller competitors are attacking the "duopoly" enjoyed by Reynolds and ADP.
Upstarts such as DealerTrack, Auto/Mate, Autosoft International Inc. and Quorum Information Technologies Inc. are telling dealers they can match the capabilities of the big guys at a fraction of the price.
DealerTrack, for example, has been running an irreverent marketing campaign for months, offering to pay a dealer's DMS bill for a month if it can't cut DMS costs by at least half.
DealerTrack's energetic CEO, Mark O'Neil, said the price disparity between his company's DMS and those of the Big 2 is so wide that he expects never to pay out on the guarantee. DealerTrack's contracts are month-to-month, not the five-year deals usually negotiated by Reynolds and ADP.
DealerTrack, which entered the DMS business in 2007 with the purchase of Arkona Inc., will increase its DMS market share beyond 10 percent this year, O'Neil said. Until the acquisition, DealerTrack's main business was car loan transaction software.
O'Neil declined to say how many rooftops DealerTrack has under a DMS contract, although the number was 700 upon the acquisition of Arkona.
In contrast, ADP has 27,000 roof-tops in 90 countries, with about half in the United States, said Bob Karp, ADP senior vice president of North American sales and operations.
That includes a small percentage of dealers of motorcycles, all-terrain vehicles and other transportation.
Reynolds has about 9,000 DMS customers in the United States.
Part 3 of article:
ReplyDeleteOvercoming fear
Bell, the Michigan Chevrolet and Cadillac dealer, said declining auto sales made him serious about cutting DMS costs by switching from Reynolds to Auto/Mate two years ago.
In the year Bell spent researching alternative DMS vendors, new-vehicle sales fell from 642 in 2007 to 564 in 2008. Bell said he sold 402 new cars in 2009 and 300 to 400 used cars.
Auto/Mate, like most DMS suppliers, charges by the store or number of users, not vehicle sales.
Matt Bell said he almost switched five years earlier after buying out his father, Geoff Bell, and uncle, Greg Bell. But at the time he thought it would be too disruptive, especially because his staff was so used to keying in information on the Reynolds system that they could do it blindfolded.
When Auto/Mate demonstrated its system and gave a monthly price one-sixth the cost of Reynolds', Bell said, he decided to take the plunge. That was despite a hard sell from Reynolds that questioned whether Auto/Mate was big enough to support the system over the long term, he said.
Said Bell: "They implied that if we made the change, I could lose my business."
It took about four months for staff to get comfortable with the new system, Bell said. After that, employees confirmed that they were able to use the new system faster than the old one, he said. "People got used to it faster than I thought they would," Bell said.
He said he spent about $50,000 upfront on new servers, printers and other equipment when he made the switch.
Bell said he has no regrets about the change but said he has told Auto/Mate its customer relationship management tools could be better.
Asked what advice he'd give to a dealer considering a switch, Bell said: "Don't let them hold a gun to your head. There's no gun there."
Thanks guy. I remember reading that article 5 months ago. Holy shit just click on What we sell > news and information > industry news next time you're a work.
ReplyDeleteIn contrast, ADP has 27,000 roof-tops in 90 countries, with about half in the United States, said Bob Karp, ADP senior vice president of North American sales and operations.
ReplyDeleteThat includes a small percentage of dealers of motorcycles, all-terrain vehicles and other transportation.
Reynolds has about 9,000 DMS customers in the United States.
Reynolds share in the US is now closer to 6,000. I work there and have access to this data.
Once China or India become the sellers of all the cars of the world, dealership software will likely be provided by them also. Bobo & other rich U.S. foreign investors won't care about such situations since they will still remain rich.
ReplyDelete"Reynolds share in the US is now closer to 6,000. I work there and have access to this data"
ReplyDeleteOn average, Reynolds is losing 127 rooftops each month right now as well. It's up 20% over last year and climbing. I have access to that data.
Some really smart people around here are expecting around 1200 rooftops left in 3 years. It won't matter then. Maybe the next owner(s) (HP or ??) will have better luck curbing the free-fall.
The only way to stop the bleeding is to get rid of bobo. Furthermore, it may be too late already even if he goes.
ReplyDeleteYou there with the access to all the data about lost customers....
ReplyDeleteAre the going to competitors or going out of business?
10 to 15 are going out of business, the others are moving to other systems.
ReplyDelete"Furthermore, it may be too late already even if he goes"
ReplyDeleteIt is.